Quality Control Supervisor

Our client is seeking a qualified and experienced Quality Control Supervisor to join their dynamic team.

Job Summary: 
To ensure manufactured products conform to quality, safety, and reliability standards.

Job Requirements:
Education:

• Matric
• Tertiary Education (including Diplomas, Certificates, and Degrees)
• NQF 4 Supervisory Management Qualification
• Certificate in Quality Control

Experience:

• Minimum 8 years experience in the manufacturing industry

Competencies:
Knowledge:

• Technical knowledge of the process, inclusive of equipment, raw materials, etc.
• Relevant quality system and certification as required

Skills:

• People Management Skills
• Administration Skills
• Problem-solving skills
• Attention to detail

Other Special Requirements:

• Diversity Management
• Conflict Management Skills

Decision Making:

• Responsible for quality-related issues linked to colour and product defects.

Responsibilities: 
Quality Control Planning

• Develop and implement quality control procedures and protocols to ensure compliance with company standards and regulatory requirements.
• Conduct regular audits to identify areas for improvement, recommend and implement corrective actions.
• Develop and maintain quality control records, including documentation of test results, inspection reports, and corrective actions taken.

Quality Control Inspection

• Apply the company’s quality principles and standards.
• Maintain Good Manufacturing Practices (GMP).
• Conduct regular inspections of production processes, products, and materials to ensure compliance with quality standards.
• Conduct testing and evaluation of products to ensure they meet quality standards and regulatory requirements.
• Identify and document non-conformance and implement corrective actions.

Personnel Management

• Responsible for leading, motivating, training, and managing subordinates.
• Responsible for managing employees in terms of attendance, timesheets, disciplinary code, policies and procedures and rostering of tea and lunch breaks.
• Ensure that packers and operators record and report rejects and problems immediately.
• Monitor production output in terms of job specifications, production plans, and machine specifications.
• Ensure control and recording of output, downtimes and deviations.
• Hold regular performance reviews to discuss performance against objectives and counselling employees where performance is not in line with the standards.
• Motivate the team to develop with a focus on ongoing improvement. Implement good ideas, give credit where due, support, counsel and discipline where necessary. Administer return-to-work interviews.
• Practical hands-on passing on of skill (“Show and do”).
• Guide team to ensure that members deliver output and performance of acceptable standard of own accord.
• Communicate and confirm values and goals and clarify roles on an ongoing basis.
• Proactively communicate the consequences of misconduct to team members.
• Conduct discipline and counselling where necessary, staying within the limits of orderly actions in terms of the disciplinary code.

Customer Service:

• Respond to customer inquiries regarding product quality and provide resolutions to customer complaints
• Collaborate with internal sales and sales teams to resolve issues related to product quality.

Reporting and Administration:

• Ensure shift handover meeting takes place daily.
• Ensure daily audits on quality / visual inspections and housekeeping take place.

Health and Safety :

• Ensure and enforce that aspects in the area of responsibility conform to Health and safety requirements.
• Maintain housekeeping standards in the area of responsibility (e.g. ensure the cleanliness of assigned machines and areas).
• Work safely and report on safety hazards or issues.
• Report any accidents, incidents and near misses.

Food Safety System Certification (FSSC):

• Food safety standards are site-specific, and at these sites, employees should:
  • Apply the site’s food safety principles and standards.
  • Report any food safety hazards or issues to your Supervisor/Manager.
  • Comply with and maintain all GMPs (Good Manufacturing Practices) in relation to the company’s FSMS (Food Safety Management System).

Self-Development and Growth

• Realistically assess own strengths and development areas and undertake actions to address weaknesses.
• Stay up-to-date with changes in regulations and industry standards and implement changes as required.

General

• Ensure the team knows what to do and where to find information if you are not available.
• Inform yourself about and apply the company’s principles and standards.
• Set an example and be a role model for your team and others in the way you work and behave.
• The employee accepts that they may be required to carry out any other tasks as required by management based on operational requirements.